Conseiller en service client H/F (Basé à Marseille)

Join Our Team as a Customer Relations Specialist

We are seeking a dedicated and motivated Customer Relations Specialist to enhance our customer service and promote our after-sales services. In this role, you will play a crucial part in ensuring customer satisfaction while contributing to the profitability and quality of our after-sales offerings.

Key Responsibilities

• Promote a positive image of the organization and highlight our services.
• Welcome and advise all customers effectively.
• Drive the promotion and sales of after-sales services.
• Record and quantify customer requests accurately.
• Follow up on quotes provided to clients.
• Schedule appointments and communicate needs to the Production Manager.
• Promote peripheral services (e.g., rental services, payment cards, accessories) and monitor commercial actions.
• Prepare commercial requests for customer support services.
• Ensure strict adherence to customer commitments and quoted prices.
• Prepare or issue invoices as per organizational guidelines.
• Obtain customer approval for additional work required.
• For cash-paying customers, ensure payment is received before vehicle return.
• Explain completed work during vehicle handover.
• Commit to follow-up dates for reported work.
• Process sales transactions and close customer files as per organization protocols.
• Safeguard customer payment methods (cash, checks, etc.).
• Protect company and customer property (valuables, keys, etc.).
• Ensure customer satisfaction following their workshop visit.

Additionally, you will monitor and analyze your activity results (revenue, quality) and suggest corrective actions. You will ensure quality control of interventions before customer handover and track ongoing repair orders.

Qualifications

• Recommended Education: Bac+2 in Commerce or After-Sales Services.
• Knowledge: Proficient in Office Suite, mechanical and bodywork environments, and rental services.
• Experience: Previous experience is preferred.

Skills and Attributes

• General Skills: Confidentiality, loyalty, integrity, teamwork, curiosity, problem identification, high standards, self-confidence, critical thinking, political awareness, and effective communication.
• Job-Specific Skills: Attention to detail, initiative, organizational skills, customer focus, communication, diplomacy, and adaptability.

Why Join Us?

Become part of a dynamic team where your contributions are valued, and you can grow professionally. We offer a supportive environment that encourages development and recognizes excellence.