Global Control Tower Management Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

1.Control Tower of FVL Liner RORO: This role performs operations and customer service tasks for all RORO trades of FVL Liner as an operation, customer window, focusing on the implementation of new Chinese trades

• Ensure the smooth execution of RORO shipments while maintaining strong communication with customers and internal teams.
• Manage customer accounts, process documentation and adapt to rapidly changing logistics needs.
• Act as a critical liaison between customers, government agencies, and internal stakeholders, ensuring compliance, timely transactions, and customer satisfaction.
• Strengthen local representation for CEVA Liner by identifying business development and promote our services.

2. Transformation support for FVL Liner : This role plays a key role on diagnosis, design and implementation of continuous improvement project

• Support continuous improvement of the control tower activities
• Coordinate the integration of the CiC control tower team into the liner’s organization
• Oversee the launch of new trade lane and establishment of new control tower in new countries where needed
• Travel to ensure onboarding and standard implication
• Play a proactive roll in launching new project to improve service quality and efficiency

WHAT ARE YOU GOING TO DO?

Customer Account Management

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships while ensuring alignment with their logistics needs.
• Keep customer profiles updated and provide regular communication on shipment status, requirements, and service performance.
• Ensure a high level of customer satisfaction through proactive account management.

Shipping Coordination & Documentation

• Coordinate the execution of RORO shipments across all assigned trade lanes.
• Process shipping documentation and customs releases while ensuring compliance with applicable regulations.
• Manage vessel arrivals and coordinate cargo delivery according to customer forecasts and operational requirements.
• Act as a key liaison between customers, government authorities, carriers, and internal stakeholders.

Operational Excellence

• Monitor and adjust transportation plans to meet evolving customer demands.
• Collaborate with internal teams and systems to ensure efficient operations and accurate data management.
• Maintain smooth cargo flow and provide timely operational updates to all stakeholders.
• Support the continuous improvement of Control Tower processes and activities.

Problem Solving & Analytics

• Analyze customer forecasts, cargo volumes, and operational data to identify trends and opportunities for optimization.
• Anticipate operational challenges and implement practical, cost-effective solutions.
• Contribute to performance improvement through data-driven decision making.

Transformation & Project Support

• Support the diagnosis, design, and implementation of continuous improvement projects.
• Coordinate the integration of the CiC Control Tower team into the FVL Liner organization.
• Participate in transformation initiatives aimed at improving operational efficiency and service quality.
• Contribute proactively to the launch of new projects and process improvements.

Implementation of New Trade Lanes

• Support the launch of new RORO trade lanes and business activities in new countries.
• Coordinate the establishment of new Control Tower operations where required.
• Travel as needed to support onboarding activities, process implementation, and operational standardization.
• Strengthen CEVA Liner's local presence by identifying business development opportunities and promoting our services.

WHO ARE WE LOOKING FOR?

• Master's degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.
• Fluent in English, both written and spoken.
• 1 to 5 years of experience in logistics, transportation, shipping, supply chain, or a related operational environment.
• Strong knowledge of logistics and transportation operations.
• Understanding of process design, implementation, and continuous improvement methodologies.
• Ability to manage documentation and ensure compliance with operational and regulatory requirements.
• Analytical mindset with the ability to interpret operational and customer data.

• Excellent organizational and multitasking capabilities.
• Process-oriented mindset with a strong focus on continuous improvement.
• Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to communicate clearly and effectively with management, customers, and cross-functional teams.
• Proactive, adaptable, and customer-focused approach.
• Strong collaboration skills and the ability to work successfully in an international environment.

Join CEVA Logistics and help shape the future of FVL Liner's global RORO operations by driving operational excellence, supporting international expansion, and delivering outstanding customer service.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.