CRM Manager, iGaming industry - Cyprus

Reference: TEST

About Cyprus

Cyprus is an amazing, sunny, and picturesque place to call home. You get sunshine and warm climate almost all year round, crystal clear waters, amazing nature, and an endless list of instaworthy sights everywhere you go! And the best part is that you can live and work in one of these destinations, and boost your CV at the same time!

*You must have a European passport to apply!*

We offer

• Fully paid relocation package to Cyprus
• Up to 2 months paid vacation
• Work from anywhere for up to 5 weeks per year
• Breakfast at the office
• Extra money for food/lunch
• Group medical plan
• Bonus based on performance
• Personal development allowance
• Referral bonus scheme
• Social events arranged by the company
• Friday drinks
• Free transportation
• 26 days annual leave

The Job

As a CRM Manager you will be in charge of the customer relationship management strategy of the company. You'll be analysing customer data, identifying trends, and implementing strategies to improve customer retention and satisfaction. This involves developing targeted marketing campaigns, creating personalised communication strategies. Overall, your role as a CRM Manager is crucial in building and maintaining strong relationships with customers to drive business growth and success. Your daily work will include tasks like these:

1. Analyse customer data to identify patterns and trends
2. Develop and implement CRM strategies to increase customer engagement and retention
3. Create targeted marketing campaigns based on customer segmentation
4. Collaborate with sales, marketing, and customer service teams to ensure alignment of CRM initiatives
5. Monitor and report on key CRM metrics, such as customer acquisition cost, lifetime value, and churn rate
6. Continuously evaluating and optimising CRM processes to improve efficiency and effectiveness

Your Qualifications

💭 You speak English fluently (at least strong B2) and it's an advantage if you also speak French fluently.

🎓 Experience in the iGaming industry.

💻 You have a basic understanding and level of computer handling skills and knowledge of Microsoft Excel.

💪🏻 Excellent interpersonal and communication skills and techniques.

🥇Excellent problem solving skills. You must have the skills to negotiate and influence.

If you have any questions about the position, please feel free to send an email to [email protected]. Our recruiters are ready to help answering any question you may have!