Head of IT Shipping Performance & Delivery Excellence

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Your Role

As the Head of IT Shipping Performance & Delivery Excellence, reporting directly to the Shipping CIO, you are the strategic owner of operational excellence and delivery performance improvement for the entire Shipping IT perimeter.
Your mission is to identify and drive continuous enhancement of both Run and Build performance, ensuring Shipping IT aligns with business priorities and delivers measurable value.

What are you going to do?

1. Drive Operational Excellence (Run)
• Drive Incident Escalation, Root-Cause Analysis (RCA) and action plans.
• Proactively identify, escalate, and manage systemic risks before they impact operations, ensuring action plans are executed until full resolution.
• Partner with Ops and Engineering teams to industrialize automation (alerting, anomaly detection) and reduce MTTD/MTTR.
2. Improve Delivery Productivity (Build)
• Optimize delivery velocity and quality for Shipping IT products (deployment frequency, lead time, milestone adherence).
• Pilot improvement plans: identify bottlenecks in delivery cycles and implement corrective actions to enhance productivity.
3. Define and Implement Shipping KPIs
• Develop Shipping-specific KPIs, aligned with the group’s technical standards.
• Ensure data quality and consistency in collaboration with Data/BI teams/Group Performance Team.
4. Govern and Collaborate
• Take full ownership of the monthly IT Performance Committee and organize regular reviews with IT and business teams to align priorities and share insights.
• Act as the primary interface between the Shipping CIO, IT teams, business or all other relevant stakeholders to translate technical challenges into business impacts.

Who are we looking for?

• +10 years of experience in IT systems management, IT quality, or a senior IT governance role — with a consistent track record of operating at Director or equivalent level.
• Strategic thinker with the ability to translate business needs into actionable IT performance initiatives.
• Data-driven mindset: comfortable defining KPIs, analyzing trends, and driving decisions based on metrics.
• Strong leadership: ability to align cross-functional teams (IT, Data, Business) and drive change at a divisional level.
• Business fluency: capable of communicating complex technical topics to senior leadership in clear, business-relevant terms.
• Results-oriented: relentless focus on executing improvement plans and delivering tangible outcomes.

Come along on CMA CGM’s adventure !