NH90 - Material Management - Service By Hour Officer (f/m)

This position is at Airbus

The selection process will be fully managed by Airbus.

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**Job Description:** NHIndustries is a French SAS Company, based in Aix-en-Provence. It is wholly owned by Airbus Helicopters, Leonardo and Fokker Aerostructures and provides the focal point for these companies for the NH90 program. NHI manages the design, the development and the entry to service of the NH90 for both NAHEMA (NATO Helicopter Management Agency) and export customers. **Mission:** The Service by Hour Officer is responsible for overseeing and optimizing all flows related to SBH operations within the Product Support activities of the Material Management service. He ensures strict adherence to contractual commitments, manage order backlogs, and maintain alignment with customer expectations. Working in close collaboration with the Variant Support Leader, Delegated Partner Company and Partner Company (Leonardo, Fokker and Airbus), the officer drives operational & Financial performance, process harmonization, and continuous improvement, while representing SBH contracts within NHI and Customers/Nahema. The position is located at NHIndustries, based in Aix-en-Provence. **Reporting:** Within NHI, the job holder will hierarchically report to Head of NHI_PS, and functionally to NHI_PS Head of operations. **Main responsibilities:** * Ensure proper application and follow-up of SBH contracts from customer request to Deliveries. * Having an overview of order backlogs (tracking, prioritization, follow-ups). * Define and implement actions and improvement plans. * Harmonize working methods across teams and stakeholders. * Define, monitor, and analyze performance and process KPIs. * Adapt Internal processes and sub processes * Monitor flows and proactively anticipate customer needs. * Collaborate closely with VSL, DPC, and PC teams. * Represent SBH activities within NHI. * Ensure clear and effective communication across all parties * Support supply chain initiatives and lead cross-functional action plans to improve customer service levels * Represent NHI at conferences and meetings with clients & Nahema * Ensure that all activities are aligned with contractual obligations, customer requirements, and operational constraints * Contribute to the overhaul process simplification * Define and manage risks and opportunities * Manage escalations **Requirements:** **Educational background:** * Professional experience: 5 to 10 (experienced) **Technical competencies:** * Customer services * Support & Services (Spares & Repair logistics flows) * Logistics processes **Soft skills/behaviors:** * Intercultural competence * Verbal communication and listening * Customer relationship * Autonomy and adaptability in complex environment * Giving vision, driving change * Strong analytical skills * Comfortable with cross-functional coordination and stakeholder management * Proficient in tracking and reporting tools * project coordination **Languages:** * English mandatory: negotiation level * French and/or Italian would be highly appreciated **Methods:** * Continuous improvement * Problems solving * Contract management * Project management **Tools/Software:** * SAP, Office applications (Excel +++), BI **Our recruitment process:** Apply online. Analysis of your application by the recruitment department. Our positions require a security clearance, complete the questionnaire that will be sent to you. Conduct recruitment interviews: HR interview and technical interview with your future manager Receive the job offer! Ready to take off? Give a new dimension to your career by applying [online]( now! #LI-EM1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. **Company:** Airbus Helicopters SAS **Employment Type:** Permanent Classe Emploi (France): Classe G13 **Experience Level:** Professional **Job Family:** Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [[email protected]]( At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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