Global Business Process Excellence Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

RESPONSIBILITIES

As a former pricer, you have a good pricing expertise within the group. In addition, you can gather the various pricing practices amongst all business units (sales, pricers, ops) and all carriers. This includes quantitative analysis based on data and qualitative workshops through interviews. You can moderate sessions through multi modes: conf call, amphi. Based on date collected, you will have to propose recommendations in terms of tool, organization and process (target operating models). You can propose relevant visuals and reporting that would then be developed by technical team. This is based on your own expertise and enriched by other business expert’s feedback. You are eager to discover and understand pricing innovation to enhance your proposals (user friendly tool, price assistance through analytics).

More specifically, you will be in charge of support of

• Defined key processes (DDSM, VAS…) that may involve throughout the mission
• Support testing new release with functionality related to your perimeter of activity
• Incident in PROD testing management
• Coordination with relevant stakeholders (users, other department…) on your perimeter of activity
• Post delivery Hypercare
• Animation and coordination of the transformation expert network

PROFIL ET COMPETENCIES

• Graduate experience (university, high level school)
• You already have a pricer experience in the group
• You are creative, innovative and very curious
• Skills in excel and project management would be an added value

Excellent communication skills and fluent English are required for this position, as well as autonomy and proactive approach

Come along on CMA CGM’s adventure !