Internship - Customer Experience management officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

You will join the Customer Experience teams to help create and update customer-facing communication materials, and support the planning and execution of customer engagement campaigns across digital channels (social media, website, internal communication platforms), ensuring consistency of messaging and brand identity across all customer touchpoints.

You will also contribute to improving the customer journey, collecting and analyzing customer feedback from surveys and other channels, and preparing reports and presentations on customer satisfaction and engagement. You will support cross-functional teams (Marketing, Sales, Customer Support, Product) in organizing customer events, webinars or product launches, and monitor campaign performance.

It is an opportunity to gain enriching experience at the heart of customer relations, in a dynamic environment focused on marketing, communication and data.

WHAT ARE GOING TO DO?

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).

• Assist in planning and executing customer engagement campaigns.

• Produce content for digital channels

• Ensure consistency of messaging and brand identity across all customer touchpoints.

• Support the development of promotional and educational materials.

• Help map and improve the customer journey by identifying communication opportunities.

• Collect, organize, and analyze customer feedback from surveys and other channels.

• Assist in preparing reports and presentations on customer satisfaction and engagement metrics.

• Support initiatives aimed at improving customer loyalty and retention.

• Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product).

• Assist in organizing customer events, webinars, or product launches.

• Monitor campaign performance and recommend improvements based on data.

WHO ARE WE LOOKING FOR?

Required:

• Education: Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or a related field.

• Languages: Excellent written and verbal communication skills in English.

• Technical skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).

• Strong organizational and project management abilities.

• Good analytical skills and ability to interpret customer data.

Desirable:

• Familiarity with Canva.

• Knowledge of social media platforms and digital marketing principles.

• Creative mindset with attention to detail; curious and proactive.

• Customer-oriented with strong interpersonal skills; team player with a positive attitude.

Come along on CMA CGM’s adventure !