Alternance - CRM Transformation Assistant

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Purpose :

The role supports CRM transformation, data governance, project management and analytics to enhance Sales Effectiveness performance across regions.

Key Accountabilities :

Support CRM governance activities including data quality monitoring and user assistance.

Assist in the preparation and maintenance of dashboards and performance analytics.

Participate in project management tasks related to CRM transformation initiatives.

Coordinate communication and follow-ups with regional Sales Effectiveness teams.

Support the execution of reporting frameworks and performance reviews.

Contribute to documentation, process mapping, and continuous improvement initiatives.

Key Working Relationships :

Works with Sales Excellence teams global & Regional, CRM Solution teams, regional BD leadership, HR, Finance, Products, BD leadership and community and Customer Care.

Knowledge, Experience & Skills :

Education & Qualifications :

- Essential : Master’s program in Business, Engineering, Data/Analytics, Supply Chain, or related field, Solid academic foundation in business processes, data analysis, transport and Understanding of corporate environments and project‑based work.

- Desirable : Coursework or certification in CRM systems, data management, or project management, Training in data visualization tools (Power BI, Qlik, Tableau) and Prior exposure to logistics, commercial operations, or sales environments.

Experience :

- Essential : No professional experience required (alternance/apprentice role), Academic or personal projects involving data analysis, reporting, or digital tools and Experience working in teams (school group projects, student associations).

- Desirable : Previous internship or apprenticeship in Sales Operations, Data/Analytics, CRM, or Project Management, Experience using CRM platforms (Salesforce, HubSpot, AX Dynamics.) and Exposure to commercial or customer‑facing processes (pipeline, accounts, KPIs).

Specialist Knowledge and Skills :

- Essential : Basic understanding of CRM concepts (data quality, user journeys, reporting), Ability to analyze datasets, identify anomalies, and structure insights, Strong digital literacy (Excel required; Power BI basics preferred), Interest in sales processes, performance management, and commercial governance and Organized and able to manage multiple tasks within project timelines.

- Desirable : Knowledge of C‑View or Salesforce/CRM administration, Understanding of BD/Sales processes (pipeline hygiene, segmentation, opportunity management), Skills in automation or data manipulation tools (Power Query, Power Automate) and Familiarity with agile project management or PM tools (Trello, Monday, etc.).

Interpersonal & Communication Skills :

- Essential : Clear, structured verbal and written communication, Ability to collaborate with cross‑functional teams (Sales, Customer Care, Finance, IT), Strong willingness to learn and ask questions proactively and Professional behavior, reliability, and a sense of confidentiality when handling commercial data.

- Desirable : Ability to present insights or dashboards to stakeholders, Confidence in interacting with international teams and Ability to facilitate follow‑ups, coordinate tasks, or support change management activities

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.