Global Product Owner Senior Specialist (M/F) - CMA CGM Head Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION:

You are global business product owner of solutions looking to enhance CMA CGM Digital Customer Engagement with a focus on global business delivery efficiency and analytics quality, performance, scalability, in close cooperation with Digital Factory, Third Party partners (Salesforce) and Business Lines. The role reports to the Chief Product Owner Digital Customer Engagement (Service / Sales).

RESPONSABILITIES:

You will be responsible to deliver value for both CMA CGM customers and employees by bringing solution to their needs (mainly salesforce context).

You will be the interface between business and technical teams, translating business requirements into actual solutions, managing the product backlog and securing the validation of benefits and managing transversally exceptions to global delivery model.

You will have to lead change and coach our agencies/SSC stakeholders and other Product Owners and co workers on technical side to secure processes and platform efficiency.

You are senior referent on Analytics and Data platform, securing the consistency of the different features managed by the product team.

SKILLS & COMPETENCIES:

Product Owner experience or IT Project Management Experience.

At least 5 years’ experience in a Senior Project Management position.

Strong CRM competences (Salesforce).

AI exposure and appetence.

Global, end to end vision.

Analytics and Data Management knowledge expected.

Employee & Customer Experience orientated.

Communication skills / Change management skills.

Leadership while Team player.

Transport / Logistics / Shipping Industry knowledge is a plus.

Team & Continuous improvement spirit.

Fluent in French and English.

NETWORK INTERACTIONS:

The Senior Product Owner CRM may have interaction with quite all organizations/departments: General Managers, Chief Commercial Officers, Sales Managers, Line Managers, Customer Care Director, Customer Service Representatives, SSC representatives, IT, other support functions (Finance, Operations, …).

You are part of a global community involved in Digital Customer Engagement transformation.

Come along on CMA CGM’s adventure !