Apprenticeship - Customer Service

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

As part of the Specialized Customer Service department, you will join a team of 3 people.
Your role is central: you oversee the monitoring and validation of sensitive bookings, ensuring strict compliance with international and local regulations. You are in constant contact with the entire logistics chain — local agents, shipping lines, ship managers, vessel owners, terminals — and actively contribute to securing high-stakes operations for the Group.

WHAT ARE YOU GOING TO DO?

• You monitor and validate military and explosive cargo bookings: checking regulations, collecting required documentation, and obtaining loading/discharge approvals from vessel owners, ship managers, and local authorities
• You create and maintain product sheets for local agents to standardize procedures and efficiently address their queries
• You take part in webinars with local agents and keep port restriction files up to date, ensuring the team always has reliable operational information
• You manage a high volume of Excel files (multi-booking tracking, multiple stakeholders) and communicate daily in English with contacts worldwide, including our GBS team based in India

WHO ARE WE LOOKING FOR?

• You are currently completing a Bachelor's or Master's degree
• You are proficient in Excel: pivot tables, VLOOKUP… Prior internship experience using these tools is a strong plus
• You have a good level of English, both spoken and written
• You are curious, organized and resilient: you can juggle multiple priorities, track many files at once and push to get the answers you need
• You are comfortable picking up the phone, following up and escalating when needed: a proactive mindset is key in this role

Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment .
91,3% of our interns and apprentices recommend CMA CGM Group for a professional experience!