IT Support Engineer - VIP

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

ROLE

Within the Workplace department, you will join our VIP Support team dedicated to the Executive Management. In this role, you will be responsible for delivering high-quality technical assistance by managing events, handling requests and incidents, and maintaining IT and audiovisual equipment. You will also prepare videoconferences, work closely with key stakeholders, and contribute to the continuous improvement of processes.

WHAT ARE YOU GOING TO DO?

• Provide technical support to the Presidency and the Deputy CEO, manage incidents, and maintain IT equipment, with a constant focus on quality and efficiency.
• Prepare and manage the Presidency’s videoconferences, conducting all necessary tests to ensure smooth execution.
• Work closely with end users to address their specific needs.
• Leverage and enhance the knowledge base to improve processes and interventions.
• Monitor deadlines and ensure end-to-end follow-up of requests and incidents.
• Contribute new ideas and solutions to meet the needs of the executive team.
• Actively participate in transformation and improvement projects for existing solutions.
• Ensure smooth transition to Run teams with appropriate documentation and processes.
• Act as the single point of contact for all workplace-related topics concerning projects, architecture, and standards.

WHO ARE WE LOOKING FOR?

• IT education background with 5–10 years of proven experience as a Support Technician in demanding environments and supporting Executive/VIP users.
• Excellent command of Windows and macOS environments, with solid level 2 and 3 end-user support skills.
• In-depth knowledge of workplace administration tools such as Intune, SCCM, Active Directory, and GPO.
• Strong skills in IP telephony, softphone systems, and mobile device support (Android & iOS).
• Service-oriented mindset, with excellent communication skills, strong professional presentation, and solid writing ability.
• Ability to manage stress and handle any situation thanks to strong organizational, technical, and diplomatic skills.
• Professional demeanor appropriate for interactions with executive management.
• Strong team spirit and commitment to delivering high-quality support through to incident resolution.
• Availability to work on-site to provide deskside support.
• Flexibility and adaptability to varied working hours as required by the role.
• Ability to travel to specific locations upon request.
• Fluent in both English and French, written and spoken.

Come along on CMA CGM’s adventure !