French VIP Team Leader, iGaming - Malta

Reference: STMA

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

We offer

• Permanent contract
• Attractive and competitive depending on experience
• Opportunities for career development
• Good work/life balance: Work Monday-Saturday in rotative shifts from 8:30-20:30
• Challenging and rewarding work
• Large network of international colleagues

About the company

The client is the 4th largest automaker worldwide and it is a mobility technology company comprising 14 automotive brands such as Citroen, Chrysler, Maserati, Fiat, Jeep, Dodge, and Alfa Romeo. They offer sustainable insurance products and services, and their Maltese office is based in the lovely city Ta’ Xbiex.

The job

As a VIP Team Leader you will be responsible for a inspiring, supporting, and leading your team. Your daily work will include tasks like these:

• Oversee and guide a team of VIP Account Managers, ensuring they provide great service and exceed performance targets
• Make and implement strategies to continously optimise the performance of the VIP account manager team.
• Monitor VIP activity and team performance metrics on a daily basis to maintain a consistently positive customer experience
• Support and coach the team in managing outbound communications with high-value clients, ensuring timely and efficient contact

Your qualifications

💭 You speak and write French at a native level and you speak English fluently (minimum B1).

🎓 2-5 years of experience in leading sales or customer service teams, with a strong focus on VIP or high-value clients.

• 2-5 years of experience in the online gaming sector, with a deep understanding of VIP client needs and behaviors

💻 You are used to working and managing computer and computer systems.

💪🏻 You can multitask, you're exceptional at managing workload and deadlines, and you have excellent communication skills.

🥇 Ability to work well under pressure. Diligence and reliability in the processes and tasks assigned

If you have any questions about the position, please feel free to send an email to [email protected]. Our recruiters are ready to help answering any question you may have!