IT Digital Workplace Operations Specialist - IP Telephony and on prem Web Conferencing systems H / F

Job Description:

Airbus Helicopters is looking for a IT Digital Workplace Operations Specialist - IP Telephony and on prem Web Conferencing systems to join our Digital Workplace - Collaboration Services Department based in Marignane, France.

You will be part of the Digital Workplace team inside the Information Technology Directorate responsible for all the technologies people use to get work done in today's workplace. Inside the Digital Workplace, Collaboration Services Team is taking care of applications on premises and in the cloud like email, instant messaging, web conferencing, event conferencing, telephony, IT equipment and IT services in the meeting and video conference rooms, enterprise social media tools, file sharing applications and productivity tools like Google Workspace.

As part of the Collaboration Services Team, you will be involved in the RUN, BUILD TO RUN and Entry Into Service of any application related to the IP Telephony or on prem web conferencing systems based on Cisco technology.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Digital Workplace working methodology is Kanban with the objective to focus on getting things done on the shortest cycle times as possible to improve customer satisfaction.

That methodology implies high responsiveness to change as priorities are shifting very frequently, no prescribed responsibilities and high team empowerment.

In that way of working, the scope of your job will be:

• Manage the global health of IPT and on prem web conferencing services in AH (incident backlog, knowledge database completeness, incident resolution efficiency, request catalog, CMDB updates, Implementation of Changes, SLA fulfillment, dashboard creation)
• Support the Restricted Collaboration Product Manager in any RUN, BUILD TO TUN or BUILD activity requested on the IPT or on prem web conferencing activity.
• Perform the RUN activities of the IPT or on prem web conferencing solutions with the support of other IT operation specialists.
• Define regular improvements in the scope of the activity.
• Ensure the proper Entry to Service of any new feature of the applications inside your scope. Regarding this aspect, you need to be ready to permanently improve your applications with new releases sometimes developed in house or by the software vendors.
• Manage Major Incident resolution process, by involving good roles and actors.
• Take care of escalations, by ensuring quick resolution and ensuring continuous improvement of our processes.
• Contribute to regular reviews on Restricted Collaboration routines including participation to PI Planning with the Group, weekly team meetings, product team meetings.
• Document the scope of the activity
• Manage the relationship with the Service Desk in the scope of the activity
• Ensure the proper "shift right approach" by having daily exchanges with the IT Service Desk Service Planning team.
• Support the Collaboration Services Architect in building or updating the architecture dossiers of your applications. Furthermore, you will help him or her in evaluating new features and technologies connected to your applications.
• Participation in the strategic product roadmap of your applications by continuously proposing new ideas to the Collaboration Product Managers. This also includes evolving the service roadmap of your perimeter.
• Work closely with the department Change Manager to secure the change management with end users and key stakeholders like VIPs and Assistants. In this aspect, it is key to translate the operation requirements into usable guides for the end users and knowledge articles for the Service Desk Agents.

Your profile:

• At least 5 years of experience in IT service management or IT product manager jobs.
• Technical knowledge of Multimedia, Web Conferencing and Video Conferencing Technology required.
• Technical knowledge of VoIP Telephony systems, PBX's, Cisco infrastructure, telephony certificates management required.
• Transnational IT supplier Management.
• Practical Problem Solving.
• Design IT operations which optimizes Customers Expectations & Needs.
• Service Level Management, Problem Management, Documentation Production, Solution Deployment, Solution Performance Management.
• Component Integration, Testing, Document Production.
• Product/Service Planning.
• ITIL basics.
• Service Now IT operational usage skills would be greatly appreciated.
• English language negotiation level, some German or French skills would be appreciated.
• Open-minded, self-awareness, transparency, and welcome feedback will be highly appreciated skills.
• Ability to progress in a complex environment working with Donauwörth/Marignane/albacete sites and all the divisions is mandatory.

Organization structure:

The position is open at Marignane.

You report to the Head of Collaboration Services and from time to time to the Head of Digital Workplace. You will work closely with the Restricted Collaboration Product Manager.

Moreover, you will have other interactions with:

• Airbus & Helicopters IM Products owners.
• Airbus & Helicopters Digital Workplace Solution Architects and Enterprise Architects.
• Airbus Commercial, Defense and Space and roofs counterparts (eg. North America, China, Singapore)
• Airbus Helicopters IM Departments like IM Security, Network, Identity and Access Management and Hosting.
• Airbus Helicopters Communication, Assistants and Exec Assistants community.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Helicopters SAS

Employment Type:
Permanent

Classe Emploi (France): Classe F12

Experience Level:
Entry Level

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.