Work and Travel ! Kundeservice Dansk Lisboa Portugal On-site

Customer Support Danish Lisbon Portugal On-site

Dansk

Resumé

Lokation: Lisboa, Portugal

Er du flydende på dansk og ønsker en international karriere i Portugal? Vi søger en serviceminded Customer Support Specialist, der brænder for at hjælpe kunder og levere en professionel kundeoplevelse. Du bliver en del af et internationalt team, hvor du udvikler dine kommunikationskompetencer og arbejder i et moderne, dynamisk arbejdsmiljø med gode karrieremuligheder.

Kun lokale kandidater med de krævede sprogkundskaber vil blive taget i betragtning. EU-stillinger kræver, at medarbejdere bor og arbejder i ansættelseslandet. Hvis du ikke allerede bor i Portugal, skal du være villig til at flytte dertil før ansættelsesstart.

Jobbeskrivelse

Som Customer Support Specialist bliver du kundernes primære kontaktpunkt via telefon, e-mail og chat. Du hjælper med spørgsmål om produkter, tjenester, konti og generelle forespørgsler, samtidig med at du leverer en professionel og venlig kundeoplevelse.

Du registrerer kundehenvendelser, følger interne procedurer og samarbejder med andre afdelinger for at finde hurtige og effektive løsninger. Rollen passer til personer med stærke kommunikationsevner, en positiv indstilling og fokus på kvalitet og kundetilfredshed.

Ansvarsområder

• Besvare kundehenvendelser via telefon, chat og e-mail.
• Yde professionel kundeservice.
• Løse kundeproblemer hurtigt og effektivt.
• Registrere sager i interne systemer.
• Følge virksomhedens procedurer og kvalitetskrav.
• Samarbejde med interne teams.
• Opbygge gode kunderelationer.
• Opfylde kvalitets- og servicemål.

Kvalifikationer

• Flydende dansk.
• Gode engelskkundskaber.
• Minimum 6 måneders erfaring inden for kundeservice, call center eller lignende.
• Gode computerfærdigheder.
• Stærke kommunikationsevner.
• Løsningsorienteret tilgang.
• Evne til at arbejde på skift.

Vi tilbyder

• Professionel oplæring.
• Internationalt arbejdsmiljø.
• Karriere- og udviklingsmuligheder.
• Hjælp med relocation til Portugal.
• Refusion af flybillet efter gældende politik.
• Afhentning i lufthavnen ved ankomst.
• Hjælp med indkvartering og midlertidig bolig.
• Støtte til praktiske dokumenter og etablering.
• Moderne arbejdsplads med internationale kolleger.

Customer Support Danish Lisbon Portugal On-site

English

Summary

Location: Lisbon, Portugal

We are looking for a Danish-speaking Customer Support Specialist to join an international team in Lisbon, Portugal. If you enjoy helping customers, solving problems, and delivering outstanding service, this is an excellent opportunity to build an international career while working in a multicultural environment with professional training and long-term career growth.

Only local candidates with the required language skills will be considered. EU positions require employees to live and work in the country of employment. If you are not currently living in Portugal, you must be willing to relocate before your employment begins.

Job Description

As a Customer Support Specialist, you will assist customers through phone, email, and chat while delivering an excellent customer experience. You will answer questions, resolve issues efficiently, document customer interactions, and ensure every case is handled professionally and accurately.

You will work closely with different internal teams, follow established procedures, and contribute to maintaining high customer satisfaction standards. This role is ideal for candidates who are customer-focused, organized, and comfortable working in a fast-paced international environment.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Resolve customer inquiries professionally.
• Deliver outstanding customer service.
• Document customer interactions accurately.
• Follow internal policies and quality standards.
• Escalate complex issues when necessary.
• Collaborate with international teams.
• Meet productivity and customer satisfaction goals.

Requirements

• Fluent Danish language skills.
• Good English communication skills.
• Minimum 6 months of experience in customer service, call center, customer support, or a related role.
• Strong computer literacy.
• Excellent communication and interpersonal skills.
• Problem-solving mindset.
• Willingness to work rotational shifts.

What We Offer

• Comprehensive paid training.
• International and multicultural work environment.
• Career growth and internal promotion opportunities.
• Relocation support to Portugal.
• Flight ticket reimbursement according to company policy.
• Airport pickup upon arrival.
• Accommodation assistance, including temporary housing support.
• Guidance with local documentation and settling in.
• Modern office and supportive international team.