Global Key Account Management Senior Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

Global Key Account Manager – Freight Forwarders Network (Project Cargo)

You will be responsible for animating and developing CMA CGM’s Freight Forwarders network within the Project Cargo Division (Out of Gauge & Breakbulk).

Your mission is to drive performance, coordination, and strategic engagement across global and regional sales teams to capture and grow business from international freight forwarders.

You will act as the central link between Head Office, Regional Offices, and Agencies , ensuring commercial consistency, visibility on key opportunities, and proactive support on strategic tenders.

In parallel, you will manage a portfolio of global and regional freight forwarder accounts , strengthen partnerships, and build long-term growth plans aligned with the division’s objectives.

WHAT ARE YOU GOING TO DO ?

1. Network Animation & Commercial Support

• Animate the global network of sales representatives managing freight forwarder accounts (Expeditors, DHL, DSV, Deugro, Ceva…).
• Ensure consistent communication, visibility, and follow-up on strategic tenders, spot opportunities, and pipeline status.
• Coordinate with Pricing, Trade, and Operations teams to ensure competitive offers and reliable execution.
• Develop and maintain performance dashboards (volumes, growth, win ratio, TEUs OOG, share of wallet) to monitor activity and identify new opportunities.
• Animate Quaterly Business Review with our key customers/

2. Account Management & Business Growth

• Manage a portfolio of strategic freight forwarder accounts , ensuring strong engagement and long-term partnerships.
• Identify key decision-makers, influencers, and project managers within global forwarding organizations.
• Develop account plans including commercial targets, tender roadmaps, and marketing actions to increase OOG/BBK share.
• Support sales teams during major RFQs and project bids , providing expertise, pricing coordination, and solution design.
• Track customer satisfaction, escalation cases, and performance to ensure continuous service improvement .
• Represent CMA CGM Project Cargo in customer meetings, trade fairs, and industry events , promoting our technical know-how and end-to-end solutions.

3. Market Intelligence & Strategic Initiatives

• Conduct market and competitor analysis (by region, trade, and vertical) to identify new development axes and improve market share among freight forwarders.
• Contribute to budget and business plan preparation , ensuring realistic growth assumptions and aligned objectives per trade.
• Propose new commercial initiatives or incentive programs to boost sales performance in underpenetrated regions.
• Support digitalization and process simplification through tools like NOVA, CLD, OOG Webtool , and contribute to future enhancements.

WHO ARE WE LOOKING FOR?

• Postgraduate degree in International Trade, Logistics, or Business Management , with 5+ years of experience in shipping, logistics, or project cargo sales.
• Strong understanding of the Freight Forwarding industry and its commercial dynamics.
• Proven ability to animate sales networks , coordinate with multiple stakeholders, and drive commercial alignment.
• Excellent negotiation, analytical, and communication skills , with fluency in English (written and spoken).
• Proficiency in Excel, CRM tools , and data-driven decision-making.
• Experience in Out of Gauge, Breakbulk, or Industrial Projects is a strong asset.

Come along on CMA CGM’s adventure !